Terms and Conditions
- We accept: VISA, MASTERCARD, AMEX, PAYPAL
- We don’t charge any credit card fees
- Please note that it is not possible for us to charge an amount higher than the one approved by you
- We are tax registered in EU
VAT, customs and import duties
If your delivery country charges customs or import duties, these will be charged once the package reaches the destination country. You will have to pay these charges seperately.
Unfortunately, we have no control over customs and import charges and it is not possible to inform you of how much they will be before you order. Customs policies vary widely from country to country, so please contact your local customs office for further information.
Shipping costs and delivery time
We ship worldwide from our office in Trento - Italy or from our partners laboratories.
Free shipping is provided within the EU area. A flat rate of 30,00 € will be charged for the rest of the world.
Prints are normally shipped within 5 business days from receiving your order (up to 10 days when the motorsport season is undergoing). All big format prints are handled by DHL Express.
When your order is packed and on its way, you will receive an email with a tracking number and an estimated date of delivery. Please ensure to check you spam folder in case you haven’t received your tracking information. Please note that delivery time is depending on destination and parcels can be delayed in customs.
To ensure a safe delivery – wherever you are in the world – we take great care to package the items in a way that prevents creases, rips, tears or any other damage. All prints are carefully rolled in a protective tube or envelope.
Unpacking and handling instructions
(in case of large format prints)
After all the effort that’s gone into getting an order safely to you, it’s important to open the package carefully! Here’s our best advice for a drama-free experience:
- Remove cap from tube
- Gently slide the print out, but don’t force it
- Uncurl poster and place heavy objects on each corner
- Leave to flatten overnight
- Choose a suitable frame (50 x 70cm or 70 x 100cm)
- Frame it, hang it, love it
Please note that the prints are extremely "skratches sensible", so make sure to handle them with extreme care when framing. We suggest to unroll the prints only when you are ready for framing to prevent any acidental skratch or damage.
If you need to roll the print back over into the tube plase make sure to use a protective paper layer in the process. DO NOT roll the print on itself without a protective layer in between.
Your satisfaction is our goal. If, for any reason, you are not satisfied with your purchase, contact Michele directly at firstname.lastname@example.org
You may return the prints within 7 days for an exchange or refund in the form of original payment. The item returned must be in its original product packaging in salable condition and mailed in the same shipping tube (or envelope) as it was delivered in.
Please inspect your order upon delivery. If your package arrives damaged or defective, please accept it but signing with reserve. If the print is damaged contact us immediately providing photo evidence of the damage. Customers have 48 hours after the delivery to prove the item/s arrived tampered and have 7 days to return the damaged goods to our office.
Additional Return Information
- Shipping and handling charges are not refundable
- Paypal fees, credit cards transaction fees and alike are not refundable