Terms and Conditions

Terms and Conditions

Secure payments

  • We accept: VISA, MASTERCARD, AMEX, PAYPAL
  • We don’t charge any credit card fees
  • Please note that it is not possible for us to charge an amount higher than the one approved by you
  • We are tax registered in EU

We will not store or collect Your payment card details. That information is provided directly to our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

VAT, customs and import duties

If your delivery country charges customs or import duties, these will be charged once the package reaches the destination country. You will have to pay these charges seperately.

Unfortunately, we have no control over customs and import charges and it is not possible to inform you of how much they will be before you order. Customs policies vary widely from country to country, so please contact your local customs office for further information.

Shipping costs and delivery time

Free wolrdwide shipping is provided with all orders. Please note that fullfillment and shipping will be handled by our partners.

Prints are normally shipped within 7 business days from receiving your order.

When your order is packed and on its way, you will receive an email with a tracking number and an estimated date of delivery. Please ensure to check you spam folder in case you haven’t received your tracking information. Please note that delivery time is depending on destination and parcels can be delayed in customs.

Average shipping times:

 

Packaging

To ensure a safe delivery – wherever you are in the world – we take great care to package the items in a way that prevents creases, rips, tears or any other damage. All prints are carefully rolled in a protective tube or envelope.

Unpacking and handling instructions

After all the effort that’s gone into getting an order safely to you, it’s important to open the package carefully! Here’s our best advice for a drama-free experience:

    1. Remove cap from tube
    2. Gently slide the print out, but don’t force it
    3. Uncurl poster and place heavy objects on each corner
    4. Leave to flatten overnight
    5. Choose a suitable frame
    6. Frame it, hang it, love it 

We suggest to unroll the prints only when you are ready for framing to prevent any acidental skratch or damage.

If you need to roll the print back over into the tube plase make sure to use a protective paper layer in the process. DO NOT roll the print on itself without a protective layer in between.

Returns

Your satisfaction is our goal. If, for any reason, you are not satisfied with your purchase, contact Michele directly at hello@michelescudiero.com

You may return the prints within 7 days for an exchange or refund in the form of original payment. The item returned must be in its original product packaging in salable condition and mailed in the same shipping tube (or envelope) as it was delivered in.

Please inspect your order upon delivery. If your package arrives damaged or defective, please accept it but signing with reserve. If the print is damaged contact us immediately providing photo evidence of the damage. Customers have 48 hours after the delivery to prove the item/s arrived tampered and have 7 days to return the damaged goods to our office.

Additional Return Information

  • Shipping and handling charges are not refundable
  • Paypal fees, credit cards transaction fees and alike are not refundable
Hey dude, no right click please! If you are interested in my images drop me a line any time at hello@michelescudiero.com